Citadel Securities Customer Support Hub
Always Here to Support Your Financial Goals
At Citadel Securities, we strive to guide you through every step of your investment journey. Our dedicated support team is available to assist with any inquiries, making sure your trading experience is smooth and productive.
Contact Support NowMultiple Contact Options Available
Live Chat
Accessible around the clock via the Citadel Securities platform for your convenience.
Discover More TodayEmail Support
Get detailed answers to your common questions, usually within one business day.
Send EmailPhone Support
Reliable support for urgent or complicated matters. Reach out to us weekdays from 9 AM to 6 PM (EST) at Citadel Securities.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for the latest updates and interactive support.
Follow UsHelp Center
Browse our wide range of articles, tutorials, and guides to expand your understanding.
Visit Citadel SecuritiesCommunity Forum
Engage with seasoned experts, exchange insights, and find solutions to your inquiries.
Become Part of the Citadel Securities Trading CommunityReach Out to Us Anytime
Live Chat
24/7
Accessible 24/7 for rapid support
Email Support
Quick feedback within one working day
Get prompt assistance within 24 hours.
Phone Support
Achieve Financial Independence and Confidence
Customer support available from 9 AM to 6 PM (UTC)
Help Center
Always available
Support whenever you need it.
Access Customer Support
1. Log In
Log in to your Citadel Securities account by visiting the official Citadel Securities website and submitting your login details.
Step 2: Navigate to the Support Center
Locate the "Support" or "Help" section, usually found in the website footer or main menu.
Choose Your Assistance Method
Select from live chat, email, phone support, or self-guided resources according to your preference.
4. Provide Details
For prompt assistance, please have your account details ready and describe your issue in detail.
Explore Support Materials on Your Own
Help Center
Access our extensive knowledge base with in-depth articles and expert tutorials.
Access ResourceFAQs
Watch comprehensive video guides to become proficient with the advanced features of Citadel Securities.
Access ResourceVideo Tutorials
Boost your skills with tutorials showcasing Citadel Securities's main features and tools.
Access ResourceCommunity Forums
Become part of our active trader community to exchange insights and strategies.
Access ResourceImprove Your Experience with Our Dedicated Customer Support Team
Be Precise: Clearly explain your issue, including all necessary details or adjustments.
Share your account information along with relevant visuals to expedite the support process.
Select Your Preferred Support Method: Use chat for instant assistance or email for more detailed inquiries.
Start with the Help Center: Look for solutions to common problems before contacting support.
Gather Your Resources: Have your account info, transaction IDs, and related /images ready before reaching out.
Seek Assistance: If your query isn't answered promptly, try reaching out again through the same or an alternative method.